Refund Policy
One price, one clear rule about getting it back. This policy forms part of the Terms of Service.
The rule
SREDDY costs $4,700 CAD per corporation per tax year. The thing you are paying for is the filing package: the keying sheet, working papers, narratives and T661 review copy that come out of the Package my claim step.
- Before a filing package has been generated, you can ask for a full refund for any reason within 14 days of purchase. We refund to the original payment method and revoke the access key.
- After a filing package has been generated, the work product has been delivered and the purchase is not refundable, whether or not you go on to file the claim, and whatever CRA or TRA decide about it. SREDDY does not warrant an outcome, and a refund is not a remedy for one.
- Duplicate purchases — the same corporation buying the same tax year twice by mistake — are refunded in full on request, at any time, once we have matched the two payments.
- If SREDDY does not work — the service is unavailable or cannot produce a package for reasons on our side — tell us. We fix it or refund you, your choice, regardless of the 14 days.
How to ask
Email sreddy@teambisonandbird.com from the address you bought with, with the company name. We reply within one business day and, where a refund is due, issue it within five business days. Stripe returns it to the card, which can take a further five to ten business days to show.
Card disputes
If something is wrong, write to us first: it is faster than a chargeback and we will not argue about a refund this policy says you are owed. Where a dispute is opened for a purchase this policy does not refund, we will supply Stripe with the record of the package that was generated and delivered.
Taxes
A refund includes any GST/HST charged on the purchase.